emp warranty

At Essential Medical Products we value our reputation for providing unsurpassed quality in everything we make. However, if ever a concern arises relating to performance, we will do our best to act quickly and efficiently, ensuring prompt customer service and support.

Information relating to warranty reporting and processing a claim can be found here – EMP PRODUCT WARRANTY INFORMATION SHEET

When requesting warranty service, please use the CS – Warranty Claim Form.

E-mail your completed Medical Product Warranty Claim Form to EMP at  cs@essentialmedicalproducts.com. Be sure to include photos and additional information as directed in the EMP Product Warranty Information Sheet.

Once a reported problem has been documented and investigated, a determination will be made regarding replacement or repair. Please allow two weeks for your warranty claim to be processed after submission.

Product warranty will be void if the product has been altered, used for purposes other than those stated, improperly maintained or subject to misuse, abuse or neglect.

Premium Care Mattresses

Intermediate & Bariatric Care Mattresses

Mattress Levelling Pads

Bed Positioning & Protection

Talalay Latex Pillow